Too Much E-mail
April 29, 2008
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Too Much E-mail |
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Q: Steve - with your work as a business speaker and a Q and A columnist, I bet you get inundated with e-mails. Have you come across any good solutions for dealing with a perpetually full Inbox? -- Rick
A: I feel your pain brother, that's for sure. In the past year I have more and more found myself saying, "I feel like I do email for a living" and I don't say it in a good way.
Death by email is not a pleasant experience.
Now I am not here to say email is evil or even bad. It's great. Really, it is, I swear. I mean that! Well, mostly, I guess.
But I recall the time when I was about 10 years old and taking a walking with my sweet grandfather. He always used to counsel me, "Moderation in all things Stevie. Too much of anything is bad for you."
Thinking I had him that day, I said, "But you can't have too much milk, right Pop?" "Yes," he said, "even too much milk is bad for you."
I am not alone when I say that for many of us, we are full to the brim with the milk that is e-mail. Too much of it is a bad thing.
So what do you do, how do you handle the never-ending avalanche of e-mail? Here are five solutions:
1. Declare e-mail bankruptcy. This is a fairly recent phenomenon, and certainly an understandable one, albeit pretty bold as well. The idea here is that when you inbox gets so full that you either are looking at e-mails that have been sitting there for, say, a year, or there are so many unopened and unanswered e-mails that you just can't see a way out, you simply delete them all and start over.
If you choose this fairly radical solution, it is good form to at least send out a mass e-mail, letting people know what you are doing and asking them to re-send their e-mail if it is truly important.
2. Schedule it. E-mails that I get that are important enough to answer but not urgent enough that they need an immediate response will sit in my inbox for up to a week, when I then sit down for a few hours and catch up.
An alternate solution is to mostly leave your inbox off - a wild thought, I know - and then treat e-mail like regular mail. How often do you get regular mail? Once a day, right? Well, that's the idea here. Once a day, open up your e-mail and have at it. Then turn it off again.
3. Use a 4-Hour Workweek method. I previously mentioned Timothy Ferris' great book, The 4 Hour Workweek in a column last year, and I want to again share two of his ideas here:
Use an
autoresponder. Set up your e-mail to respond to every incoming message
with an answer like, "Thanks for writing. I am busy with work right now and
will get back to you as soon as I am able. If this is urgent or pressing,
please call me. Thanks." People who know you well enough to call might, and
everyone else will have to wait - just like in the good ol' days before
e-mail!
Outsource it: One of the main ways Ferris was able to stay productive yet substantially reduce his workload was by outsourcing any task he personally didn't have to handle, like e-mail. Yes, it will take a while to train someone to know what you need to see and what you don't, but it may just be worth it.
4. Use the phone. Personally, one of the things I like best about e-mail, being a writer and all, is that it allows me to craft exactly the message I want to send. That said, there is plenty of value, and time to be saved, by doing more business by phone and asking people to do the same with you.
How many times have you gotten into an extended e-mail exchange which could have been handled much more effectively with a 2 minute phone call?
That's the point.
5. Hire an assistant. As opposed to outsourcing, a real assistant can easily be trained to handle much of your e-mail, thereby freeing you up to spend your time making money, or growing your business, or golfing, or whatever.
The whole
idea is to not work for your e-mail but make your e-mail work for you.
Today's Tip: Here's a bonus sixth solution: Software. Here are a few options: